Questions and answers
Getting started and signing in
Do I need a password?
No. Enter your email and we send you a sign-in link. Open it and you’re in.
How long does a sign-in link work?
For 15 minutes. You can open it more than once in that time, but asking for a new link replaces the old one, so always use the newest email.
My sign-in link didn’t arrive.
Check your spam or promotions folder and make sure the address is spelled right. Guest links only go to addresses that have been invited to a list. Wait a minute and ask again if needed.
My link has expired.
Ask for a fresh one on the sign-in page. We fill in your email for you when you open an old link.
I was invited but can’t see the list.
Sign in with the exact address the invitation was sent to. If you also have your own lists, either sign-in form works and you’ll find your invitations from your dashboard. If the list still isn’t there, the owner may have removed it or ended your invitation.
Can I use more than one device?
Yes. Sign in on each device with a link. Each one stays signed in for 30 days.
For list creators
How do I add items?
Paste a link to the product from any online store. We fill in what we can and you can change it before saving.
Does it work with any store?
Yes, any web address works. Amazon short links (like amzn.to or a.co) are turned into the full product link for you.
The title or price is missing.
You can enter or edit those details yourself.
Where does the price come from?
It’s read from the store when you add the item, or it’s an estimate you entered. Check the store for today’s price.
Can I add notes?
Yes. Each item has a note for things like size or color. Guests see it.
How do I invite people?
Open your list and add their email addresses. Each person gets an invitation email with a link.
Who can see my list?
Only people with the private invitation link can open it. Opening the link signs them in, so ask guests not to forward it.
How do I find out what was bought?
With “Surprise until the date,” we email you on that date or when you reveal early. “Always a surprise” won’t tell you.
When do guests hear about new items?
We wait until you’ve stopped adding for about an hour, then send one email with everything new.
Reveal, archive or delete: what’s the difference?
A manual or scheduled reveal shows what was bought and ends gifting. Archive hides an unrevealed list from your active lists while guests can still view it read-only. Deleting an unrevealed list archives it; after reveal, you can delete it only if nothing was bought.
Can I edit or remove an item someone is holding or bought?
Yes. If you change its link or price, the person holding it gets a short email. If you remove it, they’re told it’s no longer on the list and the hold ends. You never see who it was.
How do I change my name or photo?
Click your picture in the top corner to change your photo. Your display name is on your dashboard.
For guests
How does holding a gift work?
Hold an item to set it aside while you buy it. A hold lasts 3 days, and you can release it at any time.
How do I mark something as bought?
Open the list and confirm the item you’re holding as purchased. Others will see it as taken.
Someone else is already holding the gift I wanted. What can I do?
Once someone holds an item, others see it as taken, so nobody buys the same gift twice. Pick something else, or check back later: a hold ends after 3 days if it isn’t marked as bought.
I got an email saying the list is closed.
The list ended when it was revealed, either on its occasion date or when the creator chose to reveal it. It no longer takes holds or purchases.
I got an email saying an item was removed.
The owner took it off the list, so your hold has ended and there’s no need to buy it.
Can I buy something that isn’t on the list?
Of course. The list is just a guide, and nothing is recorded for gifts bought elsewhere.
How do I stop list emails?
Use the unsubscribe link in a list email or turn off list updates in your account settings. Sign-in links you request still arrive.
Money and links
Do you handle payment?
No. You buy directly from the store, and we never see your payment details.
Privacy and account
What data do you keep?
Your email, the lists and items you create, holds and purchases, and an optional name and photo. See our privacy page for details.
How do I delete my account?
Go to account settings and choose Delete my account. This signs you out, removes your name and photo, and releases open holds you placed. Lists without purchases are deleted; lists with purchases stay archived so guests can still see the gift history. Some purchase records and messages may remain, and your email is removed from active account records.
Will my email address show up in subject lines?
We don’t use your sign-in email as a subject. List and item names can appear in some subject lines.